Refund policy

As a small business, we currently don't accept returns. To ensure your satisfaction, we provide comprehensive size charts and detailed product illustrations for each item.

Received a damaged or faulty product? Contact us at hello@otherreserve.com and we'll promptly resolve the issue.

To qualify for exchanges or store credit:

(1) Initiate exchanges within 14 days of delivery.

(2) Ship items back within 72 hours of receiving your return label.

(3) All items must be unworn, with tags attached and in original condition. (Worn items are not eligible for exchange).

New items will ship after we've inspected your return.

To start an exchange, you can contact us at hello@otherreserve.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any exchange question at hello@otherreserve.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the exchange or store credit was approved or not. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@otherreserve.com.